Introduction
Welcome to www.metrovanpestcontrol.com (the “Site”). At Metrovan Pest Control (“we”, “us”, or “our”), we value your privacy and are dedicated to safeguarding your personal information. This privacy policy outlines how we collect, use, and protect your data when you interact with our website, mobile applications (collectively, “Sites”), customer service team, and utilize our pest control services, or engage with our advertisements and surveys.
By using our Sites and Services, you agree to the collection and use of your personal information as described in this policy. Please read it carefully.
Information We Collect
We collect various types of personal information in different circumstances:
- Contact Details: Includes your name, email address, postal address, and phone number.
- Financial Information: Includes tax ID, bank account details, payment card information, billing address, and related security details.
- Identifiers: Includes IP address, account details, and security information for authentication.
- Geolocation Information: General location data from which you access our site.
- Usage Information: Includes details about your internet activity, such as browsing and click history, device type, operating system, browser settings, IP address, language preferences, and how you use our Site.
- Audio/Visual Data: Includes audio recordings, photographs, videos, or similar data.
- Commercial Information: Records of products or services you have purchased or considered, and your purchasing history.
- Applicant Information: Information provided when you apply for a job, including your education, work history, qualifications, salary expectations, and references.
- Franchisee Information: If you inquire about franchise opportunities, we may collect your contact information, financial history, credit reports, and public database information.
- Inferences: We may derive inferences about you based on the information we collect, reflecting your preferences and behavior.
How We Use Your Information
Your personal data is used for the following purposes:
- Providing Services: Using your contact, financial, and commercial information to deliver the services you request, process transactions, provide quotes, and respond to inquiries.
- Communication: Using your contact details to communicate with you about your account, respond to customer service requests, and provide updates on our services.
- Job Applications: Using your applicant information to assess your suitability for a job and to conduct necessary background checks.
- Franchise Opportunities: Using franchisee information to evaluate your eligibility for franchise ownership, including conducting due diligence with third-party sources.
- Analytics: Using identifiers, usage data, and inferences to understand user behavior, preferences, and trends, improving our services and marketing strategies.
- Marketing: Using your contact details, commercial information, and usage data to send promotional materials, targeted advertisements, and engage with you on social media.
- Site Maintenance and Improvement: Using your contact, commercial, and usage information to enhance site functionality, diagnose issues, and improve user experience.
- Developing Services: Using collected data to create and refine our products and services.
- Security and Fraud Prevention: Using your information to safeguard our Sites, services, and users against fraud and misconduct.
- Legal Compliance: Using your information to comply with legal obligations, such as reporting requirements, and to defend against legal claims.
How We Collect Information
We gather information through various methods:
- Directly from You: When you provide information through forms, applications, or direct interactions.
- Automatically: When you use our Sites, we collect data using cookies, web beacons, and other tracking technologies.
- From Third Parties: We may receive information from credit agencies, research institutions, service providers, and public databases.
- Social Media: Information may be collected from social media platforms you use in connection with our Sites.
Combining Information
We may combine information collected from different sources to build comprehensive profiles, enhance our services, and create tailored marketing strategies.
Sharing Your Information
We share personal data under the following circumstances:
- With Service Providers: Sharing with vendors who support our operations (e.g., payment processing, web hosting, marketing).
- Within Our Affiliates: Sharing with our parent company, subsidiaries, and affiliates.
- With Marketing Partners: Sharing with third-party marketing and advertising partners.
- With Professional Advisors: Sharing with lawyers, auditors, and insurers as necessary.
- With Government Entities: Sharing with regulatory and law enforcement agencies as required by law.
- During Corporate Transactions: Sharing during mergers, acquisitions, or sales of assets.
- With Your Consent: Sharing information whenever you consent or direct us to do so.
Retention of Personal Data
We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. If you wish to request deletion of your data, please contact us at [Your Contact Email].
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Sites. You can manage your cookie preferences through your browser settings. For more information, visit www.allaboutcookies.org.
Do Not Track Signals
Our Sites do not currently respond to “Do Not Track” signals from browsers. For more details on Do Not Track, visit https://allaboutdnt.com/.
Third-Party Analytics and Advertising
We use third-party services like Google Analytics to understand user behavior and target advertisements. For more information on Google Analytics, visit www.google.com/policies/privacy/partners. To opt out, use the tool at https://tools.google.com/dlpage/gaoptout.
Links to Other Websites
Our Sites may contain links to other websites with different privacy practices. Please review their privacy policies as we are not responsible for their practices.
Security
We implement industry-standard measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Sites are not intended for children under 18. If we become aware of collecting information from a child, we will delete it promptly. Parents or guardians can contact us at [Your Contact Email] if they believe their child has provided personal information.
Marketing Communications
You can opt out of marketing emails by using the “unsubscribe” link in our communications or by contacting us directly. You will continue to receive necessary communications regarding your account or services.
International Data Transfers
Your information may be processed in the United States or other countries. By using our Sites or Services, you consent to the transfer of your data to these jurisdictions, which may have different data protection laws.
Updating Your Information
You can review and request changes to your personal information by contacting us at [Your Contact Email].
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us at:
Metrovan Pest Control
Attn: Data Privacy Officer
8300 92nd Street (#108)
Delta, BC. V4G 0A4
[email protected]
+1 604 888 2216
Policy Updates
We may update this privacy policy periodically. Any changes will be posted on this page with an updated revision date. Your continued use of our Sites following these changes means you accept the revised policy.
Last Updated: 01-July-2024